Man with Van Morden Terms and Conditions

These Terms and Conditions govern the provision of removal and related services by Man with Van Morden to you as a customer. By making a booking, using our services, or allowing our personnel to carry out work at your property or any other location, you agree to be bound by these Terms and Conditions.

These terms are intended to be clear, fair, and to set out the responsibilities of both you and Man with Van Morden in relation to domestic and commercial removals, man and van services, small moves, and associated transport services within our operating area.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below:

Customer means the individual, company, or organisation that books or uses our services.
We, us, and our mean Man with Van Morden, the provider of the removal and man and van services.
Services means any removal, collection, delivery, packing, loading, unloading, or transport work we agree to carry out for you.
Goods means any property, items, furniture, belongings, or materials that we are required to move, transport, handle, or store.
Booking means an agreed arrangement between you and us for the provision of services on a specified date and time.

2. Scope of Services

We provide man and van and removal services for residential and commercial customers, including local moves, small office relocations, and item deliveries within our service area.

The exact scope of the services, including the number of staff, size of vehicle, the locations, approximate duration, and any specific requirements, will be agreed with you at the time of booking. Any changes requested after the booking is confirmed may result in an adjustment to the price and schedule, subject to our availability.

We reserve the right to refuse to carry out services if, in our reasonable opinion, the job is unsafe, unlawful, or materially different from the description provided at the time of booking.

3. Booking Process

You may request a quotation by contacting us and providing accurate information about your move, including addresses, access details, approximate inventory, and any special requirements such as heavy, fragile, or high-value items.

Quotations are based on the information you provide and are an estimate of the cost of the services. Quotations are not a binding offer until we confirm the booking.

Your booking is confirmed only when we explicitly accept it and provide you with confirmation. We may require certain details at the time of booking, including your full name, service address, destination address, approximate list of items, preferred date and time, and any relevant access or parking information.

You are responsible for ensuring that all information supplied to us is accurate and complete. If the information you provide is incomplete or inaccurate, we may adjust the price, amend the scope of services, or, in some cases, decline or cancel the booking.

4. Pricing and Quotations

Our prices may be based on an hourly rate, a fixed price, or a combination of both, depending on the nature of the job. Pricing will be communicated to you at the quotation stage and confirmed at the time of booking.

Quotations normally include the agreed vehicle and number of movers, standard loading and unloading, and travel between the agreed addresses. Additional charges may apply for:

Work that takes longer than the agreed or estimated time.
Additional vans, movers, or equipment required due to underestimation of the size of the job.
Poor access, waiting times, or delays outside our control, such as traffic conditions or delayed keys.
Special handling of heavy, bulky, or awkward items requiring extra staff or equipment.
Additional pick-up or drop-off points not originally agreed.

We reserve the right to adjust prices in line with changes in operating costs, and you will be informed of any price changes before confirming a new booking.

5. Payments

Payment terms will be communicated to you at the time of booking. We may require a deposit to secure your booking, with the balance payable on or before completion of the services, depending on the type and size of the job.

We accept various methods of payment as notified to you when booking. All payments must be made in the agreed form and within the specified time frames.

If a deposit is required, your booking is not guaranteed until the deposit has been received and cleared. The deposit amount and due date will be outlined in your booking confirmation.

Where payment is due on completion of the services, you must ensure that full payment is made upon completion, unless alternative arrangements have been agreed in writing in advance.

In the event of late or non-payment, we reserve the right to:

Charge reasonable interest on overdue amounts.
Withhold delivery of goods until full payment is received.
Retain goods under a lien until outstanding amounts are settled.
Take appropriate legal action to recover unpaid sums.

6. Cancellations and Amendments

You may cancel or amend your booking by contacting us as soon as possible. The following terms will generally apply:

If you cancel with reasonable notice before the agreed date, we will typically not charge a cancellation fee, although any non-refundable third-party costs already incurred may be charged.

If you cancel at short notice, we may charge a cancellation fee, which can be up to a reasonable percentage of the quoted price or a minimum call-out charge, reflecting the costs and loss of opportunity to us.

If you fail to be present, fail to provide access, or otherwise prevent us from carrying out the services on the agreed date and time, this may be treated as a same-day cancellation, and full or partial charges may apply.

If you wish to amend your booking, such as changing the date, time, or job details, we will try to accommodate the change, but this is subject to availability and may result in revised pricing. If we cannot accommodate the requested change and you choose to cancel, the cancellation terms set out above will apply.

7. Your Responsibilities

You are responsible for:

Ensuring that you have the authority to move the goods and that they are your property or that you have obtained the owner’s permission.
Arranging suitable parking for our vehicle at all relevant addresses, and complying with any local parking regulations or restrictions.
Obtaining any permits, permissions, or authorisations required for loading, unloading, or access to buildings, including elevator or loading bay permissions where applicable.
Ensuring that the premises are safe and accessible for our team to carry out the work, including clear walkways and stairways.
Properly packing and securing your goods, unless you have arranged packing services with us.
Removing or securing any fixtures, fittings, or items that could be damaged during the move.

You must not ask our staff to carry out any work that is unsafe, illegal, or outside the scope of normal removal activities, such as working at excessive heights without proper equipment or handling prohibited items.

8. Items We Do Not Carry

For safety, legal, and insurance reasons, we will not transport certain items, including but not limited to:

Illegal goods of any kind.
Explosives, firearms, ammunition, or weapons.
Hazardous or toxic materials, including chemicals, gas cylinders, or flammable liquids.
Perishable goods that may deteriorate during transit.
Animals, livestock, or live plants that require special handling or conditions.

If such items are moved without our knowledge, we will not be liable for any loss, damage, or consequences arising from their transport, and you may be liable for any resulting damage, costs, or legal actions.

9. Waste and Disposal Regulations

We are not a licensed waste carrier for general rubbish removal unless expressly stated otherwise. We will not remove or dispose of household waste, building rubble, or other refuse as part of a standard removal service.

Where we agree, by prior arrangement, to take away unwanted items, these must be clearly identified and must not include hazardous or prohibited materials. Any such service will be charged separately and will comply with applicable waste and environmental regulations.

You must not ask us to dispose of items illegally, leave items in unauthorised locations, or breach any waste management rules. Any costs, fines, or penalties arising from your failure to comply with waste regulations will be your responsibility.

10. Access, Parking, and Delays

You must ensure that suitable parking is available near the property for the duration of the job. If parking is not arranged and this causes delays, extra carrying distances, or fines, you may be charged for additional time or costs.

Delays beyond our reasonable control, including traffic, road closures, weather conditions, or delays caused by you or third parties, may result in additional charges where the job significantly exceeds the estimated time.

We are not liable for losses arising from such delays, but we will use reasonable efforts to complete the services as soon as practicable in the circumstances.

11. Liability and Limitations

We will exercise reasonable care and skill in handling and transporting your goods. However, our liability is subject to the limitations set out in this section.

We are not liable for:

Loss or damage arising from your failure to pack items properly where we have not provided a packing service.
Damage to furniture or items that were already worn, weakened, or defective.
Damage caused by your instructions against our advice, or where we were not given full information about the nature or value of items.
Loss of income, profit, or any indirect or consequential loss arising from delays or damage.

If loss or damage occurs due to our negligence, our liability may be limited to a reasonable cost of repair or replacement, taking into account depreciation and fair market value, and subject to any agreed limits of liability notified to you before the job.

You must report any visible damage or loss as soon as reasonably possible, and in any event within a reasonable time after completion of the services. We may ask for evidence such as photographs and a description of the issue to assess any claim.

12. Excluded Risks

We will not be liable for damage or loss resulting from:

Inherent defects, natural deterioration, or fragility of the items being moved.
Mechanical or electrical faults to appliances or equipment that occur without external evidence of impact or mishandling.
Weather-related effects, such as damp or temperature changes, unless caused by our failure to take reasonable precautions.
Acts of God, war, terrorism, civil disturbance, or other events beyond our reasonable control.

13. Insurance

We may maintain insurance appropriate for our business activities. This does not replace your own responsibility to take out adequate insurance for your goods during removal or transport.

We recommend that you arrange suitable insurance cover for your belongings for the duration of the move, particularly for high-value or fragile items, and that you check any existing home or business insurance policies for removal cover.

14. Complaints

If you are dissatisfied with any aspect of our service, you should inform us as soon as possible so that we can attempt to resolve the issue promptly.

You should provide clear details of the problem, including dates, addresses, and a description of any loss or damage. We will investigate your complaint and respond within a reasonable time, proposing any appropriate remedy or explanation.

15. Privacy and Data

We will collect and use your personal information only for the purposes of managing your booking, providing our services, processing payments, and related administrative or legal purposes.

We will handle your information in accordance with applicable data protection laws and will take reasonable steps to keep your data secure. We will not sell your personal data to third parties.

16. Termination

We may terminate or refuse to carry out services in whole or in part if:

You materially breach these Terms and Conditions.
You provide false, misleading, or incomplete information.
Conditions at the property or site are unsafe, unlawful, or significantly different from those described.
We are prevented from carrying out the services due to circumstances beyond our control.

Where we terminate due to your breach, you may still be liable for reasonable charges, including any non-recoverable costs incurred by us up to the point of termination.

17. Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the services we provide, shall be governed by and construed in accordance with the laws of England and Wales.

You and we agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or their subject matter.

18. General Provisions

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, that provision shall be treated as amended to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall continue in full force and effect.

Failure or delay by us in enforcing any right or remedy under these Terms and Conditions shall not constitute a waiver of that right or remedy, nor shall it prevent or restrict further exercise of that or any other right or remedy.

These Terms and Conditions constitute the entire agreement between you and us in relation to the services and supersede any prior understandings, representations, or agreements, whether oral or written, relating to the same subject matter.

We may update or amend these Terms and Conditions from time to time. The version in force at the time you make your booking will apply to your agreement with us, unless we agree otherwise in writing.

By proceeding with a booking and using our services, you confirm that you have read, understood, and agree to these Terms and Conditions.