Man with Van Morden Privacy Policy
This Privacy Policy explains how Man with Van Morden collects, uses, stores and protects personal data relating to our customers and prospective customers in the Morden area. It also explains your rights under the UK General Data Protection Regulation and related data protection laws.
This Privacy Policy applies to all Man with Van Morden customers and individuals who contact us, request a quote, or use our services within the Morden area, whether you do so by phone, online enquiry, or in person.
Who we are and scope of this policy
Man with Van Morden is a local transport and removals service provider operating in and around the Morden area. For the purposes of data protection law, we act as the data controller when we decide how and why personal data is processed in relation to our services.
By using our services or providing your personal data to us, you acknowledge that you have read this Privacy Policy. We may update this policy from time to time and will apply the latest version to all new data collected after the date of publication.
Types of personal data we collect
We only collect personal data that is necessary for the provision and administration of our services. The types of personal data we may collect include:
Identity and contact information such as your full name, address, postcode, and preferred contact details.
Service information such as collection and delivery addresses, property access details relevant to the move, dates and times of bookings, descriptions of items to be moved, and any special handling instructions you choose to provide.
Communication records such as notes of your enquiries, quotations provided, booking confirmations, feedback or complaints, and any other correspondence between you and Man with Van Morden.
Payment and transaction data such as the amount charged, date and time of payment, and payment method. We do not process or store full payment card details where payment is taken via a secure third party payment processor.
Technical data where applicable, such as basic information about how you access our online content, including device type and general usage information, to improve our services and customer experience. We do not seek to identify individuals from technical data unless necessary for security or legal reasons.
How we collect personal data
We collect personal data from you directly when you contact us to request a quote, make a booking, confirm service details, or provide feedback or complaint information.
We may also receive personal data about you from:
Third parties who arrange a service on your behalf, for example a family member, landlord, business, or letting agent who books a move for you.
Service providers that assist us with payment processing, customer management, or advertising, but only where this is lawful and necessary for providing or promoting our services.
Lawful bases for processing your data
Man with Van Morden processes personal data only where we have a lawful basis to do so. Depending on the context, we rely on the following lawful bases:
Contract: To take steps at your request before entering into a contract and to perform our contract with you. This includes providing quotations, managing bookings, carrying out removals and transport services, and handling related customer service.
Legal obligation: To comply with legal and regulatory obligations, such as maintaining appropriate business records for tax, accounting, and insurance purposes.
Legitimate interests: To operate, manage and improve our business, including managing customer relationships, preventing fraud or misuse of our services, ensuring the security of our staff and property, and promoting our services to existing or prospective customers in a proportionate way. Where we rely on legitimate interests, we balance our interests against your rights and freedoms and only proceed where we consider the impact on your privacy to be limited and reasonable.
Consent: In limited cases, we may seek your consent, for example to send certain types of marketing communication or to use specific optional information you choose to provide. Where we rely on consent, you can withdraw it at any time.
How we use personal data
We use the personal data we collect for the following purposes:
To provide quotations based on your requirements, property details, and locations.
To confirm and manage bookings, schedule our drivers and vehicles, and deliver our services safely and efficiently.
To communicate with you about your booking, including confirmations, updates, changes, and follow-up messages.
To handle enquiries, complaints, or disputes and to provide customer support.
To manage our accounts, invoices, and business records.
To improve our services and customer experience, including by analysing feedback.
To protect our legal rights, for example in connection with the recovery of debts or the defence of legal claims.
Data sharing and data processors
We may share personal data with carefully selected third parties where necessary for the purposes set out in this Privacy Policy. These may include:
Payment service providers that process payments securely on our behalf.
Information technology and customer management service providers that help us store, manage, and organise bookings and customer communications.
Professional advisers such as accountants, insurers, or legal advisers where required for business management or the protection of our legal rights.
Public authorities, law enforcement or regulatory bodies when we are required or permitted to do so by law.
Where these third parties process personal data on our behalf, they act as data processors. We only use processors who can provide sufficient guarantees that they will implement appropriate technical and organisational measures to protect your data. We remain responsible for the processing carried out on our behalf and ensure that data processing agreements are in place.
International transfers
Our core operations are based in the United Kingdom and we aim to keep personal data within the UK or European Economic Area wherever possible. If it becomes necessary to transfer personal data to a country outside the UK or European Economic Area, we will ensure that an appropriate level of protection is in place, for example by relying on adequacy regulations or standard contractual clauses approved by the relevant authorities.
Data retention
We keep personal data only for as long as necessary for the purposes described in this policy, including meeting any legal, accounting, or reporting requirements.
In general, we retain data relating to bookings, payments and communications for a period that allows us to respond to any queries or legal claims arising from the service. After the relevant retention period has expired, we will securely delete or anonymise your personal data so that it can no longer be associated with you.
The specific retention period may vary depending on the nature of the data and our legal obligations, but we regularly review the data we hold and remove information that is no longer needed.
How we protect your data
We take appropriate technical and organisational measures to protect your personal data against unauthorised or unlawful processing, accidental loss, destruction, or damage. These measures include restricting access to personal data only to those staff and service providers who need it for legitimate business purposes, maintaining appropriate security arrangements, and providing guidance to our staff on data protection responsibilities.
Your data protection rights
Under data protection law, you have a number of rights in relation to your personal data. These rights apply to all Man with Van Morden customers and individuals whose personal data we process in the Morden area, subject to certain limitations and exemptions. Your rights include:
The right of access: You can request a copy of the personal data we hold about you and information about how we process it.
The right to rectification: You can ask us to correct inaccurate or incomplete personal data about you.
The right to erasure: In certain circumstances, you can ask us to delete your personal data, for example where it is no longer needed for the purposes for which it was collected and we do not need to keep it for legal reasons.
The right to restrict processing: You can ask us to restrict our use of your personal data in certain situations, for example while we verify its accuracy or consider an objection.
The right to object: You can object to our processing of your personal data where we rely on legitimate interests. We will then stop processing unless we can demonstrate compelling legitimate grounds which override your interests, rights, and freedoms, or where processing is required for legal claims.
The right to data portability: In certain circumstances, you can request that we provide your personal data in a structured, commonly used and machine-readable format, and that we transfer it to another controller where technically feasible.
The right to withdraw consent: Where we rely on your consent, you can withdraw this at any time. Withdrawal will not affect the lawfulness of processing carried out before you withdraw consent.
Exercising your rights and complaints
If you wish to exercise any of your rights or have questions about how Man with Van Morden handles your personal data, you can contact us using the contact methods provided on our service materials or website. We may need to verify your identity before responding to your request.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are concerned about how we handle your personal data. We encourage you to contact us first so that we can try to resolve your concerns directly.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations, or how we process personal data. Any changes will take effect from the date the updated policy is made available. We recommend that you review this policy periodically to stay informed about how Man with Van Morden protects your personal data.
