Terms and Conditions for Man With Van Morden

These Terms and Conditions set out the basis on which Man With Van Morden provides domestic and commercial removal, transport, clearance, and related man and van services. By making a booking, the customer agrees to be bound by these terms. Please read them carefully before confirming any appointment. These terms are intended to be fair, transparent, and consistent with UK consumer law, while also reflecting the practical nature of a van and man service that may involve loading, lifting, carrying, transit, and delivery of items of varying size and condition.

The terms apply to all standard jobs arranged with Man With Van Morden, whether the service is for a single item, a partial load, a small move, or a larger delivery. They cover the booking process, payments, cancellations, liability, waste handling, and governing law. If any part of these terms is found to be unenforceable, the remaining provisions will continue in effect.

In these terms, references to “we”, “us”, and “our” mean Man With Van Morden, and references to “you” or “the customer” mean the person or business requesting the service. The wording “moving service”, “removal service”, and “van hire with driver” may be used interchangeably where appropriate, but the actual scope of work is always defined by the booking details and any agreed written or verbal instructions.

1. Booking Process

All bookings begin with an enquiry that provides the information needed to assess the job. This may include the collection and delivery locations, preferred date and time, type and quantity of items, access conditions, parking restrictions, whether stairs or lifts are involved, and any special handling requirements. A quotation may be based on the information supplied at the time, and the price may change if the job materially differs from the original description. Man With Van Morden aims to keep the booking process straightforward, but accuracy is essential.

A booking is only confirmed once we accept the job and provide confirmation, either in writing, by message, or verbally where agreed. Until confirmation is issued, no contract is formed. The customer is responsible for ensuring that all information given during the booking process is complete and correct. If the customer fails to disclose relevant details, such as bulky items, difficult access, or the need for additional labour, we may revise the price, adjust the timing, or withdraw from the booking if the service can no longer be completed safely or within a reasonable timeframe.

We reserve the right to refuse or cancel a booking if the job appears unsafe, unlawful, excessively hazardous, or outside the normal scope of a man with a van operation. This includes situations where the load contains prohibited goods, excessive waste, dangerous materials, or items that cannot be moved without specialist equipment or additional personnel. Any estimate of arrival or completion time is approximate and may be affected by traffic, weather, access issues, loading delays, or events beyond our control.

2. Service Standards and Customer Responsibilities

The customer must ensure that items are ready to be moved at the agreed time and that access to the collection and delivery points is safe and reasonably clear. If parking permits, building permissions, or site authorisations are required, it is the customer’s responsibility to obtain them unless otherwise agreed in writing. We are not responsible for delays caused by restricted access, lack of parking, unprepared items, or the absence of any person needed to provide access.

The customer must also ensure that items are suitably packaged, secured, and labelled where appropriate. Fragile goods, loose parts, and items with a high risk of damage should be protected in advance. While our man and van service will always be carried out with reasonable care and skill, we are not responsible for damage arising from poor packaging, hidden defects, previous wear and tear, or the nature of the item itself. If an item is unusually valuable, the customer should request additional protection or arrange separate specialist transport.

We may refuse to move certain items if they are unsafe to handle, excessively heavy without proper equipment, or not properly declared at the time of booking. Examples may include unstable furniture, leaking containers, sharp objects, and unclean items that present a hygiene risk. Any refusal made for safety or legal reasons will not be treated as a breach of contract by us.

3. Payments, Deposits, and Charges

Unless otherwise agreed, payment is due on completion of the service on the same day. We may request a deposit, partial prepayment, or full advance payment for longer jobs, weekend work, short-notice bookings, or larger removal services. The customer agrees to pay all charges specified in the quotation, including any waiting time, additional labour, parking, tolls, congestion-related costs where applicable, and any agreed extras that arise during the job.

If the scope of work changes after booking, the price may be adjusted to reflect the additional time, distance, manpower, or resources required. We will normally explain any revised charge before continuing, where reasonably possible. If the customer chooses not to proceed after the job has started, they must still pay for the work already carried out, including loading, travel, unloading, and any time reserved for the service.

Late payment may result in administrative costs, recovery action, or suspension of future bookings. Where lawful, we may charge interest on overdue sums at the statutory rate. Any dispute about an invoice must be raised promptly and in good faith. The customer may not withhold payment for undisputed portions of the service unless required by law or agreed in writing. We are entitled to rely on the customer’s instructions as authority to perform the service and to bill accordingly.

4. Cancellations and Amendments

The customer may cancel or reschedule a booking, but sufficient notice should be given. If a cancellation is made with reasonable advance notice, we may agree to waive or reduce any fee at our discretion. However, if cancellation occurs after we have allocated time, staff, fuel, or vehicle resources to the booking, a cancellation charge may apply to recover losses and wasted preparation time. The closer the cancellation is to the agreed date and time, the more likely a charge will be applied.

If the customer is not present, fails to provide access, or is otherwise unable to proceed at the agreed time, this may be treated as a late cancellation or failed booking. In such cases, we may charge for travel, waiting time, and any labour already committed. If we need to cancel or postpone due to vehicle issues, severe weather, staff illness, unsafe conditions, or other events beyond our control, we will seek to rearrange the service where possible. Our liability in such cases is limited to rescheduling or refunding any prepaid amount for the affected portion of the service.

Any request to amend the booking, including changing the date, time, location, or inventory, must be made as early as possible. Amendments are subject to availability and may affect the price. We are not obliged to accept changes that materially alter the nature of the work or create risks that were not part of the original agreement.

5. Liability and Insurance

We will exercise reasonable care and skill in carrying out all work. However, our liability is limited to loss or damage caused by our negligence, breach of contract, or failure to act with reasonable care. We are not liable for indirect or consequential losses, including loss of profit, loss of opportunity, or business interruption, unless such liability cannot lawfully be excluded. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be excluded under UK law.

Our removals service may involve lifting, stacking, and transport of items that are inherently fragile, heavy, or awkward. We are not responsible for damage resulting from pre-existing defects, inadequate packing, hidden faults, or items that are unsuitable for standard transport. The customer must notify us in advance of any item requiring special handling, and may be asked to remove contents, disconnect services, or take protective measures before the move begins.

Where we are found liable for loss or damage, our responsibility will normally be limited to the lesser of the repair cost, replacement value, or the value of the service charged for the affected item, unless a higher amount is required by law. The customer should consider arranging their own insurance for valuable, irreplaceable, or sentimental items. We do not accept liability for cash, jewellery, passports, deeds, or other high-risk belongings unless expressly agreed in writing before the service.

6. Waste, Clearance, and Environmental Regulations

Where the job includes clearance or the removal of unwanted items, the customer must ensure that all waste is accurately described and that any suspected hazardous materials are declared in advance. We comply with applicable UK waste and environmental regulations and will not transport, handle, or dispose of items in a way that breaches the law. Prohibited waste may include asbestos, clinical waste, chemicals, paint in large quantities, gas cylinders, contaminated materials, and any item requiring specialist licensing or treatment.

If waste collection or disposal is part of the service, the customer remains responsible for confirming ownership and lawful authority to dispose of the items. The customer must not present stolen, unsafe, or illegally dumped waste for removal. We may refuse any load that appears non-compliant or that cannot be lawfully handled under our standard service. Where applicable, we may transfer waste only to authorised facilities and may keep records or documentation required by law.

The customer agrees to cooperate with any reasonable requests relating to sorting, separation, or identification of waste streams. Some items may require separate handling fees due to disposal costs, specialist transport, or regulatory compliance. If a booking is described as a clearance or waste removal job, that description does not guarantee acceptance of all items shown on arrival. We retain the right to decline specific items if accepting them would breach environmental, safety, or licensing obligations.

7. Conduct, Access, and Delays

The customer and any occupants of the premises must behave in a manner that allows the work to proceed safely. Abuse, harassment, threats, or interference with the service may result in immediate termination of the job. We may leave the site if conditions become unsafe or if staff are subjected to unacceptable behaviour. In such circumstances, the customer will be charged for work already completed and any costs reasonably incurred.

Delays caused by the customer, third parties, building management, or traffic restrictions may result in additional waiting charges. If the customer asks us to park unlawfully, exceed safe loading limits, or perform work that would breach health and safety standards, we will refuse. Our team may make practical decisions on site regarding the order of loading, stacking, and securing items, provided those decisions are reasonable and consistent with safe transport.

We are not responsible for missed deadlines where delay is caused by events outside our control, including extreme weather, breakdowns, road closures, industrial action, or emergency situations. In such cases, we will take reasonable steps to communicate revised timing and, where appropriate, offer a new booking slot. No fixed arrival guarantee is made unless expressly stated in writing.

8. Governing Law and General Terms

Man With Van Morden contracts are governed by the laws of England and Wales. If the service is provided to a customer elsewhere in the UK, the applicable mandatory consumer protections of that jurisdiction will still apply where required by law. Any dispute arising from these terms or from the provision of the service will be subject to the exclusive jurisdiction of the courts of England and Wales, unless the law states otherwise.

If we choose not to enforce any right or remedy under these terms on one occasion, that does not waive our right to enforce it later. These terms, together with the booking confirmation and any written amendments, form the entire agreement between the parties regarding the service. The customer may not transfer their rights or obligations without our consent. We may assign or subcontract part of the service where reasonable, provided this does not materially reduce the standard of care expected.

By proceeding with a booking, the customer confirms that they have read, understood, and agreed to these terms and conditions for the man with van service. We may update these terms from time to time to reflect changes in law, business practice, or operational requirements. The version in force at the time of booking will normally apply to that booking unless a later version is agreed in writing.